Unfortunately, we don't offer the home try-on. Please keep in mind we do have the specs on every product page where you can have an idea of the size that will fit you. Also, keep in mind we also offer a 30-day return/exchange policy, in case you think the frames are not for you and would like to return them for a store credit/replacement or refund.
If you have any questions pertaining to your order, please contact our customer support team via email at support@hipoptical.com or via phone at 1-855-999-5677.
Unfortunately, we do not offer any individualized codes but we suggest you to sign up to our newsletter for exclusive offers. Also, please keep in mind that we offer $30 off when purchasing two or more frames.
Unfortunately, we don't offer this service but please keep in mind that we have lots of beautiful frames to choose from and we can also assist you in finding a pair that would work best for you :)
Unfortunately, we can not take orders over the phone or via chat. Due to security reasons in regards to payments, we do not offer this service. You may place your order on www.hipoptical.com. If you need assistance with placing an order, or you need guidance with the options or checkout process, please do not hesitate to contact our team via telephone at 1-855-999-5677 and we will be happy to help.
You can definitely filter out any dimension, color, name, shape or style. You can do this by simply inputting information into the search tab (top right corner). This will filter for you all the frames that match your criteria. Let us know how else we can help you.
The model is featuring our _____- _____ frame. Please feel free to click on the link below to check them out on our website. *****NOTE****(Provide link below for that certain frame)
**E.g. The Baumann - Chardonnay** has a dimension of 51-18-145, with a medium size fit. Please let us know if you have any further questions.
Not a problem! Would you like to receive a store credit or a refund? Please let us know.
Prices vary depending on the type of prescription and the add on options. Single vision lenses and readers start at $95 and progressive start $199 (including the frame). Please keep in mind that if you buy two or more frames you get $30 off.
You need to select the option "Just the frame" while placing an order to receive non-prescription lenses :)
Please double check how many items you have in your cart. We currently have a promotion when you purchase two frames the second frame is priced at $65, that is the reason why you see two different prices. If you empty your cart you will see that when you purchase only one frame the price is $95.
If you are only ordering the frame and you do not need a prescription you can go ahead and place an order and we will ship your glasses right away.
I can definitely assist you with that. Could you please provide me your full name, email address and shipping address?
I will be more than happy to walk you through the process. When placing your order the first thing you need to do is to choose the frame you like and it's colour, secondly you'll be able to select your prescription: Single Vision, Progressive Prescription or just the frame. The next step will be to select your lens type: Classic clear, Light-responsive or Blue-light-blocking. After these steps you will be ready to start the checkout process and input all your personal information including shipping and billing information . Please keep in mind that our team will contact you for your prescription after the order is placed.
I will be more than happy to walk you through the process. When placing your order the first thing you need to do is to choose the frame you like and it's colour, secondly you'll be able to select your prescription: Single Vision, Progressive Prescription or just the frame. The next step will be to select your lens type: Classic clear, Light-responsive or Blue-light-blocking. After these steps you will be ready to start the checkout process and input all your personal information including shipping and billing information . Please keep in mind that our team will contact you for your prescription after the order is placed.
Yes we can add prism up to a 4 base and there is no extra charge for this :)
Please click the following link and you can easily determine based on your face shape what glasses would work best for you :) https://www.hipoptical.com/pages/eyeglasses-for-face-shape
Unfortunately if you cannot find the frame that you are looking for on our website it means that we are not longer offering it. Please keep in mind that we are constantly adding new styles so feel free to check the website and let me know if there is anything I can do to assist you :)
At moment we have a promotion where if you buy 2 frames you get $30 off. The discount will be automatically added to your cart once you add both items, so you do not need to enter any discount code :)
At the moment we have a promotion where you get $30 off if you buy 2 pair of glasses. For the future, make sure that you sign up to our newsletter to receive all our exclusive offers :) You can do so by entering your email at the very bottom of the website.
Please keep in mind that for security purposes we do not keep any credit card information in our system so there is not need to worry :)
All our frames are available at our Fort Lauderdale store. Feel free to stop by anytime :) Our store address is 908 East Las Olas Blvd, Fort Lauderdale, FL 33301. We are open Monday - Friday from 10a.m. to 6p.m.
Do not worry, I can assist you with this :) We can easily call your doctor and we can get the information from them. We will need your doctor's office name and phone number, your complete name and date of birth and the address that they will have on file for you.
After you place an order, our team will contact you via email in order to get the prescription. You can also send it to our email address: support@hipoptical.com or attach it here in our conversation :)
Unfortunately at the moment we don't have a try-on service but I would be more than happy to assist you picking a frame if you want :)
You can use any credit card to make the purchase as well as ShopPay, GooglePay, Paypal or Afterpay.
We noticed you provided us with your prescription but we checked our system and cannot find any order under this email. Have you placed an order with us already?
Your credit card will be charged as soon as the order is placed.
We currently do not have customer accounts on our website but if you already placed an order with us in the past and you would like us to use the prescription that we have on file we can easily do so :)
We noticed you provided us with a prescription but we checked our system and we noticed that you ordered just the frame. Would you like to switch the order and add your prescription to the lenses?
In that case you can place an order for just the frame and then you can put your prescription lenses at your optometrist :)
Not a problem, as long as the glasses were not produced already we can just update the prescription on our system and notify our lab :) Please send us a quick email explaining this and a member of our customer support team will take it from there. The email address is mail@hipoptical.com.
That is not a problem. If you already placed an order with us we can easily use the prescription we have on file. Please let us know once your new order is placed either via chat, phone or email and we will make sure we use the previous prescription :). Just so you know as soon as you placed an order you will receive an automatic email asking for your prescription so please ignore it.